Write to us with the game's name, your phone model and what happened. We usually answer within a few days.
support@lulu-games.comCommon questions
I bought "Remove ads" and the ads came back
Open the game, go to Settings → Restore purchases. Make sure you're signed in to Google Play with the same Google account you bought with.
I bought coins or lives but didn't get them
Close the game completely and open it again while connected to the internet. If they still don't appear, email us with the order number from your Google Play receipt (it starts with "GPA.").
How do I get a refund?
Purchases are handled by Google Play. You can ask for a refund in Google Play: Profile picture → Payments and subscriptions → Budget and history, choose the purchase and select Report a problem. You can also read Google Play's refund help.
I lost my progress
Progress is saved only on your phone, so it is deleted if you uninstall the game, clear its data or change phones. We can't recover it because we don't store it. "Remove ads" and the starter pack can be restored with Settings → Restore purchases.
How do I change my ad choices?
In the game, open Settings → Ad privacy options. You can also reset your advertising ID in your phone's settings (Settings → Google → Ads on most Android phones).
Do I need the internet to play?
No. All our games play offline. Ads and purchases need a connection, so without one you won't see ads and reward videos won't be available.
Can I delete my data?
We don't collect personal data, so there is nothing stored with us. To delete everything the game saved, uninstall it or clear its data in your phone's app settings. For advertising data, see our privacy policy.